Terms of Service

Last updated: June 14, 2026

1. Acceptance of Terms

By accessing or using the services provided by Cloud Care LLC ("Cloud Care," "we," "us," or "our"), including the website cloudcareusa.com and the Cloud Care platform (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Description of Service

Cloud Care provides Amazon marketplace management services including brand protection, MAP monitoring and enforcement, Amazon Transparency program management, product listing optimization, and seller tracking. We act as an authorized strategic partner for manufacturers seeking to manage their Amazon channel.

3. Accounts

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the security of your account credentials.
  • You must notify us immediately of any unauthorized access to your account.
  • You are responsible for all activity that occurs under your account.

4. Authorized Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service in violation of any applicable law or regulation
  • Attempt to gain unauthorized access to the Service or its related systems
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service to infringe on the intellectual property rights of others
  • Transmit malicious code, viruses, or any harmful content
  • Share your account credentials with unauthorized parties

5. Amazon API and Marketplace Data

When you authorize Cloud Care to access your Amazon Seller Central or SP-API data, you represent that you have the authority to grant such access. You acknowledge that:

  • We access Amazon data solely to provide the Service on your behalf
  • Amazon's terms of service and policies govern your use of the Amazon marketplace
  • We are not responsible for changes to Amazon's APIs, policies, or platform availability
  • You retain ownership of your business data; we obtain a license to use it solely for providing the Service

6. Intellectual Property

The Service, including its software, design, text, graphics, and other content, is owned by Cloud Care and protected by intellectual property laws. You retain ownership of all data you submit to the Service. By using the Service, you grant us a limited license to use your data solely for the purpose of providing the Service.

7. Confidentiality

Each party agrees to maintain the confidentiality of the other party's proprietary and confidential information. This includes, but is not limited to, business strategies, pricing data, customer lists, and technical information. Confidential information shall not be disclosed to third parties without prior written consent, except as required by law.

8. Fees and Payment

  • Fees for the Service are as agreed upon in your service agreement or subscription plan.
  • All fees are non-refundable unless otherwise stated in your agreement.
  • We reserve the right to modify pricing with 30 days' notice.
  • Late payments may incur interest at 1.5% per month or the maximum rate permitted by law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUD CARE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Indemnification

You agree to indemnify and hold harmless Cloud Care, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service or violation of these Terms.

12. Termination

  • Either party may terminate the Service with 30 days' written notice.
  • We may suspend or terminate your access immediately for violation of these Terms.
  • Upon termination, your right to use the Service ceases immediately.
  • We will make your data available for export for 30 days following termination.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in New Jersey.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and, for active account holders, by email. Continued use of the Service after changes constitutes acceptance of the updated Terms.

15. Contact Us

If you have questions about these Terms, please contact us: