Privacy Policy

Last updated: June 14, 2026

1. Introduction

Cloud Care LLC ("Cloud Care," "we," "us," or "our") operates the website cloudcareusa.com and the Cloud Care platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, company name, phone number, and password when you create an account.
  • Business Data: Product catalogs, ASINs, SKUs, pricing information, and marketplace data you upload or connect to the platform.
  • Communications: Messages, feedback, and support requests you send to us.

Information Collected Automatically

  • Usage Data: Pages visited, features used, timestamps, and interaction patterns within the platform.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies: We use essential cookies for authentication and session management, and analytics cookies to improve the Service.

Third-Party Data

  • Amazon SP-API: When you authorize access, we retrieve order data, product listings, and seller metrics from Amazon on your behalf.
  • Marketplace Data: Publicly available pricing and seller information from Amazon and other marketplaces for MAP monitoring.

3. How We Use Your Information

  • Provide, operate, and maintain the Service
  • Process and fulfill your requests for brand protection, MAP monitoring, and marketplace management
  • Send transactional communications (account updates, alerts, reports)
  • Improve and personalize the Service
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service Providers: Hosting (Railway), email delivery, analytics, and customer support tools that help us operate the Service.
  • Amazon: As necessary to manage your marketplace presence through SP-API integrations you authorize.
  • Legal Requirements: When required by law, legal process, or to protect our rights or safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.2+), encryption at rest, access controls, and regular security assessments. Your Amazon API credentials are encrypted and stored securely, never exposed to unauthorized parties.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at [email protected].

8. International Transfers

Our Service is hosted in the United States. If you access the Service from outside the US, your information may be transferred to and processed in the United States.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: